Frequently Asked Questions and Shop Policies

Why choose Gingerbread Couture?

Every item is handmade with love and christmas magic!

How long will my order take to ship?

Ready to ship items will ship within 5 business days of purchase. Made to order items will ship in 7-10 days (excluding weekends and holidays). Processing times are an estimate and are not guaranteed. 

Do you offer free shipping?

Free shipping is available for orders $85USD or more with code FREESHIP. Valid on addresses in the US and Canada. Please see shipping policies for more details. 

Are your products made in a smoke free/pet free environment?

All products are made in a smoke free, golden doodle friendly environment.

Can I make a change to my order?

Due to the custom nature of all products, once an order is placed I am unable to make any changes. Please check your cart for accuracy before completing your purchase. 

Do you take custom orders?

At this time, we do not take custom orders. 

What is the return policy?

Due to the custom nature of our products, we do not accept returns or exchanges. All orders are final sale. Please contact us if your order is inaccurate or damaged upon arrival. 

What is the cancellation policy?

Due to the handmade nature of our products, we cannot cancel an order once it is confirmed.

How do I contact you?

You can use our contact form or email us at Please allow at least 72 business hours for a response to all messages. 

Rewards and Loyalty Program

  • Earn 5 Gingerbread Cookies for every $1 spent at
  • These Gingerbread Cookies can then be redeemed for discounts. 
  • You must create an account and be signed it to receive Gingerbread Cookies and redeem rewards.
  • Reward Redemptions can not be combined with coupon codes
  • Only one reward can be redeemed per order.
  • I reserve the rights to change or cancel rewards program at any time.

 Shop Policies

  • I reserve the right to deactivate any coupon codes or promotions at any time.
  • All orders require a $5 USD minimum.
  • All thank you discount coupon codes are limited to one use per customer.
  • Coupon codes cannot be combined with other offers. 
  • Coupon codes must be used at time of checkout to be valid.
  • Automatic discounts can not be combined with coupon codes.
  • All orders are final sale.


  • Shipping Policies can be found HERE
  • Refund Policies can be found HERE
  • Mask Sizing can be found HERE
  • Care Instructions can be found HERE